Welcome to Ambulance Matters

Introduction to Ambulance Matters from Chief Executive, Yvonne Ormston

As Chief Executive of North East Ambulance Service, it gives me great pleasure to welcome you to our new publication, Ambulance Matters.

As many of you may know, I’m new to the service myself, having joined on 1 October.  I have more than 30 years’ experience of working in the NHS locally, and most recently held the post of Deputy Chief Executive of Gateshead Health NHS Foundation Trust.

I have had a lovely welcome from the board and all the staff I have met so far. Everyone is keen to tell me how committed they are to working at NEAS and how excited they are for the future. I have been overwhelmed by everyone’s warmth and sincerity. What’s really uplifting for me is that there is a real sense of caring for patients and a motivation to provide high quality care.

Some of the highlights of my time so far have included attending the Queen’s Medal Awards for Long Service, visiting paramedics of the future at Teesside University, attending the Long Service and Staff Recognition Evening, and of course meeting and shadowing our staff. I’m really keen to meet as many frontline staff as I can but, given there’s more than 2,000 of them, it may take a little time.

I have also started to meet CCGs and representatives from team areas, MPs, Healthwatch, and fellow emergency service representatives. I will also be attending the Healthwatch Forum.

I believe very firmly in partnership and I’m really keen to talk to our stakeholders about how we can improve our services, and how we might be able to support each other by working more closely.

As an organisation we do have some challenges, which we are working on. Hopefully this will prove evident through our on-going dialogue with you, but also through the pages of Ambulance Matters, which aims to keep you up to date with news at NEAS and provide you with information relevant for you.

I look forward to working with you.

Yvonne Ormston

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A closer look at the Contact Centre

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A Focus on Tom Howard, Contact Centre manager

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