Urgent care contract success

North East Ambulance Service (NEAS) has been awarded a contract to provide home visiting and patient transport for patients requiring urgent care across Hartlepool and Stockton-on-Tees.

NEAS will be working in alliance with Hartlepool and Stockton Health and North Tees and Hartlepool NHS Foundation Trust on the contract, having been awarded it by NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group (CCG).

From April 1 2017 there will be a new integrated urgent care service delivered across two sites, University Hospital of North Tees and University Hospital of Hartlepool.

The new integrated urgent care service will be a GP led, urgent care service, available 24 hours a day, seven days a week, 365 days a year. It will include GP out of hour’s services (where patients can see a GP for urgent care needs on evenings and weekends) and minor injuries. These appointments are available by calling 111.

As well as being able to access their own GP in the same way as they do now, the new service means patients can also urgent care 24 hours a day either through NHS 111 or, if they have minor injuries, by walking into the new service and receiving an appointment.

As part of the service NEAS will also be providing home visits for those patients who are unable to attend an urgent care appointment in a centre. These home visits will be provided by an advanced practitioner workforce.

There will be a publicity campaign between now and April 1 to ensure local people are informed about how current services will change as the new services are put in place. For more information please visit www.hartlepoolandstocktonccg.nhs.uk

Yvonne Ormston, Chief Executive of North East Ambulance Service NHS Foundation Trust, said: “Our role in this exciting development will be providing advanced practitioners who will be treating patients at urgent care centres or in their own home. I’m looking forward to working even with North Tees and Hartlepool NHS Foundation Trust and Hartlepool and Stockton Health to integrate our services even closer than they are now.”

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