Welcome to our first edition of Ambulance Matters for 2017. Despite a challenging winter period, we start this year on an optimistic note following our Care Quality Commission inspection rating of “good” in November.
Firstly, I want to formally record the thanks of our Trust Board to all employees for tirelessly working to deliver an excellent service in the face of enormous challenges. Their efforts have been both humbling and heroic every day.
Recruitment continues to be at the top of our priorities. I’m pleased to report that over the last year we have reduced our vacancy rate significantly and we hope to be up to full establishment by April.
We begin 2017 with much greater integration with other NHS services to transform urgent care. Following formal bidding processes, we have received investment to now work in alliance with other trusts to deliver urgent care services in North Tees and South Tees and in alliance with North Tees and Hartlepool NHS Foundation Trust and Hartlepool and Stockton Health (the local GP Federation).
You will also read that we have received investment in our clinical hub through which we hope to offer a more seamless service to patients and increase the numbers of patients being cared for away from hospital.
Staff welfare remains a high priority at NEAS as we work towards Investors in People and we are already seeing the positive impact from the improvements we have made in the annual staff survey and Friends and Family Test.
There’s much more to come this year and we would welcome your feedback on what you’d like to hear more about. If there’s something you would like to see in our next edition, please email firstname.lastname@example.org.