Smooth running for dialysis patients

The dialysis contract for patients in South Tyneside has been awarded to NEAS for a further year.

NEAS has been the provider of this service, transporting patients to and from their homes to renal treatment centres at City Hospitals Sunderland, Durham Hospital and Washington Primary Care Centre, for the last three years.

In that time, the Trust has worked hard to use feedback from patients, hospital and ambulance staff to ensure the service continues to improve and cater flexibly for changes in demand.

Most renal patients have a lifelong need to attend hospital for dialysis, attending at least three times a week for between three-five hours each time.

Barry Dews, Head of Patient Transport Service, said: “We manage more than 4,000 journeys each month, making sure patients arrive for their appointments in good time and return home safely.

“Thank you to all staff involved who have made this service a success which in turn benefits our patients.”

Sunderland dialysis patient Norman Harding, who has used the transport service since it started, said: “We have a good system in place, especially with dedicated pick up times for patients.”

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