Urgent transport booking guide

Improvements to booking urgent transport

With rising demand for urgent transport, the way the service is booked by GPs is being improved.

As well as providing a booklet for our GPs, we have created a sketch video to guide them through the process.

North East Ambulance Service provides transport when a doctor, midwife or other healthcare professional decides a patient urgently needs to be admitted to hospital.

Requests can be made for 1, 2 or 4 hour bookings, depending on the patient’s circumstances, but it is important to choose the most appropriate response time, both to meet the demands and expectations of patients and reduce pressures on the service at peak times.

Currently, the majority – 75% - of all urgent transport requests made by GPs in the North East are for a one-hour response, which, combined with a significant percentage of the requests being made between 1pm and 2pm as a result of GP home visits, is placing considerable pressure on the ability to respond in a timely manner.

We are therefore asking GPs to consider the following:

Explore all options for getting your patient transported - could friends or family help?

Does your patient need a 1, 2 or 4 hour response for transport?

Consider the following to help decide the most appropriate response:

• Age of the patient

• Condition the patient is being admitted for

• Risk of the patient developing complications

• Speed that any complications could develop

• Does the patient have someone supporting them nearby?

• Ensure your patient is ready to travel for the time requested to avoid delays.

To book urgent transport, please call 0191 414 3144.

Our Customer Care Team will be happy to provide a briefing of the booking process system to your employees at your convenience.

For more information please contact the team on 0191 4302000 or by email at customercare@neas.nhs.uk

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