Staff, stakeholders and partners have given their views in a wide-ranging consultation on our future and purpose.
As a result, the North East Ambulance Service has re-defined its mission, vision, values and strategy to ensure that it can re-shape itself to become a pivotal urgent and emergency care provider in the region.
Nichola Kenny, Deputy Director of Strategy and Transformation, said: “Every year we review our strategic direction and supporting plans to ensure they continue to provide the best possible services to patients. We have welcomed the direction set by NHS England, which has called for a “fundamental shift in the way urgent and emergency care services are provided to all ages, improving out of hospital services so that we deliver more care closer to home and reduce hospital attendances and admissions.”
Feedback from consultations have supported us in redefining our mission to provide save, effective and responsive care for all. We aim to achieve this through our vision to provide unmatched quality of care, every time we touch lives.
We were also told that our strategy should focus on quality within our core business of emergency and urgent care. We can summarise our proposed strategy as:
Do what we do well
We will achieve this through internal reform driven by our transformation projects, including integrating care and transport and developing a clinical hub
Look after our employees
We have conducted an extensive survey of culture and behaviours across the organisation and will use the feedback to support the journey we have also started in achieving Investors in People status.
Develop new ways of working.
We will achieve this through the external reform identified through in NHS England’s Five Year Forward View and being implemented through the new Vanguard programmes in which we participate.
We are keen to hear your views. You can give us feedback on our plans by responding to a survey which is available here.